These Terms and Conditions of Sale apply to all orders, deliveries, and transactions with Moxie Medika, a global distribution hub for surgical instruments, orthopedic tools, and medical equipment. These terms are binding unless otherwise agreed in writing by both parties. Moxie Medika does not accept conflicting business terms from buyers or third parties unless explicitly confirmed in writing by our management.
Moxie Medika upholds the highest standards of integrity, business ethics, and professional conduct. Once a sales contract or purchase agreement is established, we commit to delivering products that meet customer specifications, including:
Premium product quality per ISO 9001:2015, ISO 13485:2016, CE Marking, and FDA compliance
Secure and compliant packaging for international shipment
On-time delivery according to agreed timelines
Adherence to customer-specific requirements, including custom branding, labeling, or packaging instructions
Our prices are fixed and valid for one (1) year from the date of the initial quotation or order confirmation. After this period, prices may be revised to reflect fluctuations in the global stainless steel market, changes in raw material costs, or international trade regulations. Any pricing adjustments will be communicated in advance.
No minimum order quantity (MOQ) is required. We accommodate both small-scale custom orders for specialized surgical instruments and bulk orders for large hospitals, clinics, and distributors.
| Requirement | Detail |
|---|---|
| Advance Payment | 50% required at order acceptance |
| Final Payment | Remaining 50% due before shipment |
| Inspection | Customers may inspect products before final payment |
| Ownership | Remains with Moxie Medika until full payment is received |
Freight, handling, and shipping costs are the buyer's responsibility unless otherwise stated in the quotation or sales agreement. Shipping methods include air freight, sea freight, or courier service based on customer preference, delivery location, and urgency.
Every order is professionally packaged for transit protection. Upon delivery, customers must inspect shipments immediately and report visible loss, damage, or discrepancies directly to the forwarding agent or courier.
For concealed damage or missing items, written notification must be provided to Moxie Medika within three (3) days of receipt. Failure to do so may affect claim eligibility.
| Policy | Detail |
|---|---|
| Prior Approval | Returns not accepted without prior approval |
| Authorization | Contact Customer Service for Return Authorization Number (RAN) |
| Inspection | Returned goods inspected before credit, replacement, or refund |
| Non-Returnable | Special orders or non-return basis products are not eligible |
| Time Limit | Returns must be initiated within 21 days of invoice date |
Technical support is available for product repairs, maintenance, and troubleshooting.
All surgical and medical instruments are covered under our standard manufacturer's warranty against defects in material or workmanship. Warranty terms vary by product type and intended use. Extended warranty packages are available for select product categories.
By purchasing from Moxie Medika, you agree to these clear, transparent, and internationally compliant business terms. They ensure a smooth, professional, and trustworthy procurement process for surgical instruments, orthopedic implants, and medical devices.